Customer Services Charter
What the customer can expect from us
We will:
- Aim to see customers on time when they have an appointment
- Let them know how long they may have to wait when they do not have an appointment
- Wear our name badges while at work
- Publish our opening hours and public telephone numbers
- Display customer complaint leaflets in our public reception areas
- Treat all our customers with respect
- Be helpful, attentive, polite and courteous when we speak to customers
When a customer contacts us
By phone we will:
- Answer the phone within five rings
- Respond to messages the next working day.
By letter fax or e-mail we will:
- Reply within 10 working days
- Write and let customers know why if we cannot deal with their query fully within these times. We will also let them know when they can expect a full response
- End e-mails with our name, job title, telephone and fax numbers, address, e-mail and website address.
Here is the entire
Customer Service Policy for you to read.
